Frequently Asked Questions
How can I get in contact with Simplify Australia?
If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.
What types of payment do you accept?
We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed throughout our website.
Is delivery free?
Yes, all orders placed in Australia come with fast and free delivery Australia wide.
What currency is the store in?
All products displayed on our website are in AUD.
Where are products made and shipped from?
Some of our products are located and shipped from within Australia, while others are shipped from China. Which of our warehouses we ship your products from can vary based on stock levels and demand. For full transparency, our products are not made in Australia and are generally made in China, this ensures you get the best products at the best possible prices
How long will delivery take?
On average, our deliveries within Australia arrive in 2-8 Business days, depending on your state & proximity to a city. Excluding external delays caused by couriers.
How long will my order take to be processed?
Your order will be processed within 24 hours of ordering, excluding weekends & public holidays.
What if my credit card declines?
We've identified that the issue may be resolved by updating your credit card settings through your banking app and allowing " In - store international payments" as the back end of our store is powered by the Shopify platform that has security measures in place for the protection not only for the buyer but the business also.